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Managed IT Services

Why Your Business Needs 24/7 Helpdesk Support in 2021

Published on August 11, 2021



When your business is running at breakneck speed, you’ll need someone to take care of your technology. What is important to you and how fast do you need “it” fixed? How important is e-mail to you? Do you have servers or cloud services? Are you using a reliable phone system? 

If these technologies are important to you, you need 24/7 helpdesk support. When you have a technical team that cares about your business and knows how to fix your tech issues, you can focus on your customers and growing your business. 

Why your business needs 24/7 helpdesk support 

1. Round-the-clock support 

Let’s say you have an in-house IT person, or you handle IT yourself. Now, what would you do if your employee is out of town, and he or she encountered a technical problem? Who would you call to fix it? 

Having 24/7 helpdesk support gives you round-the-clock access to a team of IT experts who will help you and your staff when you need something fixed. Having a tailored support team means your issues are resolved quickly and efficiently, keeping you and your staff focused on the business.   

2. Cost savings 

It’s costly to hire your own tech people knowing that you may only need help on occasion. If you need on-demand IT services that won’t cost you a fortune, leveraging 24/7 helpdesk support may be the best decision you make. Why? Because the technical team is leveraged across a number of customers. 

How much money would you lose for each hour of downtime? In a study published in 2020, 10% of small business owners who took part in the survey said that their per-hour cost of downtime was more than $50,000. 

Having 24/7 helpdesk support helps your business avoid downtime. Downtime costs you money. The loss of repeat and new business costs you opportunities. All because you don’t have the proper support team in place when you need it.

3. Commitment to excellence 

As your business grows, you need the help of a strategic partner that grows at your pace. You need a team who will answer the phone 24/7 and provide competent help to solve your technical issues.  

That’s what we do at CyberHAWKS. As your dedicated technology business consultant, you have a team of IT professionals with more than 30 years of experience in the industry. Our team is obsessed with finding the right solution for you because we care about your success. 

Don’t know where to start? Check out our JUMPSTART Program 

Without the best tools and right expertise, your business will fall apart. This is why we created the JUMPSTART Program. We carefully selected the right mix of IT services to give you everything your business needs without breaking the bank.  

Our JUMPSTART Complete comes with 24x7x365 helpdesk support that is here when you need us. We include enterprise grade cybersecurity protection, Microsoft 365 productivity suite and the Microsoft Voice platform. 

Sign-up to our JUMPSTART Program today and enjoy our introductory price. For more information, please visit https://cyberhawks.net/jumpstart/ 

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