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Small Business

Bringing the flower business to life with an even better phone solution

Published on July 13, 2021



“My phone was always ringing off the hook. My business was normally a lot busier than this. I’m worried because it felt like my three-year-old company was dropping off. I couldn’t let that happen.” 

Earlier this year, I met the owner of a flourishing flower shop business in Bend, Oregon. She told me that when lockdown measures forced her to close the brick-and-mortar store, she quickly transitioned to delivery-only services. With staff furloughed, any deliveries were handled by the owner. There was simply no one else she could rely on to help her at the shop.  

What challenges did she face? Most of her time was spent on the road. she didn’t have the technology to manage customer calls. After buying a cheap phone system that she thought would work, her problems were not fixed, they were worse than ever. 

She said, “I thought that getting any phone system will do the trick. Valentine’s Day was coming closer and I found that I paid the price for a bad decision. The most exciting time for my business turned into my worst nightmare.” 

A few days before Valentine’s, she noticed that her phone system was not tracking customer’s calls. She had problems with all the features she thought would support her business—from receiving inbound calls via her mobile device to call queuing. All things that a sales person told her were part of her phone system. If that wasn’t enough, her e-commerce website kept crashing. 

Imagine how frustrating that can be for a flower shop business to not get all the support it needs during one of her industry’s busiest time of the year. 

The right solution at the right time 

After our revealing business discussion, I proposed some technology changes that work within her budget. Not only that, I made sure she got a substantial refund on the phone system she purchased. We talked about and agreed to equipping her business with all the tools critical to her success even when she’s out to meet with suppliers or making deliveries to clients.  

What critical solutions were implemented in her business? The ability to Leave the shop and still take calls. Provide her with an accounting solution that gave her a full picture of her business. We provide her with full-service support for all her technical needs. Most importantly, protect her business against bad actors who prey on small businesses like hers. In short, provide her with peace of mind. 

When I proposed our CyberHAWKS Jumpstart Program, I guaranteed her a complete business toolkit that goes beyond phone solutions. Our newest technology platform equipped her business with Microsoft 365 productivity tools, backup and cybersecurity solutions, IT support and computer management, and a secure voice solution. 

She has the peace of mind that she can reach out to us for any technical issues no matter what time of day even during the busy holidays. She no longer needed to guess if the company website is slow or not. She didn’t need to wonder if she was missing sales opportunities. She could see a snapshot of her entire business no matter what device she was using and where she was. 

The Jumpstart technology toolkit is a complete package at an insanely affordable for small businesses like the flower shop in Bend. All the solutions in the Program are carefully handpicked to give small business owners the level of comfort they need, knowing that their business is growing even as they sleep. 

Finally, customers will be able to reach to the small business at every touchpoint–on the web, over the phone, or in person. 

“Our company already took a huge blow in 2020 when lockdown was first announced. As we find our way back into the community we serve, we could never afford to lose clients just because our technology fell short. CyberHAWKS helped me sleep better at night, knowing that my small flower shop will thrive once again. Signing up to the Jumpstart Program was the best decision I ever made. I wish I knew about it sooner.” 

Learn more about the Jumpstart Program by visiting https://cyberhawks.net/jumpstart/ 

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