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Small Business

Idaho auto repair shop takes an exciting turn towards growth

Published on August 4, 2021



When the car is moving fast, you need to focus on the road to stay in control of the car. The same is true when you’re running a small business: the faster your growth is, the faster you have to act. And to keep pace with speed, you need to upgrade your technology. 

A few months ago, I met the owner of a small auto repair shop in Boise, Idaho. He reached out to me at a time when he was losing many of his customers. He believed that hiring more technicians will do the trick, but manpower was not his main issue. Technology was. 

“I used to love everything I do in the business. I would personally perform my customer’s maintenance checks to make sure that nothing falls through the cracks. I was passionate about it!” the owner said during our onboarding meeting. “I don’t know what or when it happened, but suddenly everything became complicated. It’s a different level of stress for me.” 

The problem 

Let’s call my client “Joe.” 

Joe is very passionate about what he does for his clients. He told me that everything about his auto repair shop used to excite him. Every day presented new challenges, and the more people came to ask for his help, the more motivated he was in resolving them. 

One day, Joe lost his high-paying client when he failed to do one thing. 

“I was in my shop attending to a customer when it happened,” Joe said. “I heard the phone ringing upstairs where my office was, but I couldn’t leave what I was doing in the shop. I lost my biggest client when I missed that important phone call.” 

When Joe told me this, I saw the main problem: he was still using a traditional phone system. He had to run back-and-forth to his office whenever the phone rang, and a lot of times he would miss them. 

Joe talked about more issues. He is not keeping up with invoices. Customer appointments are mixed up, and his employees were confused about the priorities and getting burned out. Computers are not generally durable enough to withstand extreme conditions, making them unreliable in performing diagnostic tests and using them as digital repair manuals. 

“It’s just too much! At one point, I wanted to sell my shop to someone who has all the experiences and technologies to running a successful auto repair shop. I used to think the best technology solutions cost too much money. Thankfully, CyberHAWKS offers affordable tech solutions that work for me and my shop,” the owner said. 

Light at the end of the tunnel 

At the rate Joe’s auto repair shop is growing, I instantly knew the best solution to support it. So earlier this year, I proposed our CyberHAWKS JUMPSTART Program which will give him everything his business needs—a modern phone system, hardware to support his technicians, a cloud solutions, and live tech support whenever he needs it. 

Our JUMPSTART Program is designed for small business owners like Joe who are going through rapid growth. He signed up to our Complete tech package, which gives him our white glove IT services, backup solution, 24x7x365 help desk support, data protection, productivity tools, and a secure digital phone solution. 

To maximize our efforts, I personally searched for the best rugged laptop that will keep up with Joe’s harsh environment. I provided him military-grade hardware that can withstand all extreme environmental conditions like accidental drops, fluctuating temperatures, humidity, fluid contamination, etc. 

“CyberHAWKS is a game-changer for my growing business,” Joe said. “Thomas and his team not only addressed my problems. They gave me all the tech tools that I never thought were possible. I have seen a great improvement in my company. Now I know that my business is heading in the right direction.” 

Learn more about the JUMPSTART Program by visiting https://cyberhawks.net/jumpstart/. 

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